Residents in long term care facilities have rights mandated by federal and state law. The Ombudsman Program was established by the Older American’s Act to be a “voice” for residents in long term care facilities, assuring that resident rights are upheld. The Ombudsman Program seeks to advocate for individual residents as well as educate and inform the public regarding resident rights and long term care facility issues.

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The Southeast Missouri Long Term Care Ombudsman Program currently seeks volunteers throughout the 18 county region. Volunteer Ombudsmen serve residents of Residential Care, Assisted Living, and Skilled Nursing Facilities providing support and assistance with any problems or complaints. Following screening and training, the volunteer is assigned to a facility. The Ombudsman receives orientation to the facility and its’ procedures prior to making regular contact with the residents. While most volunteers become Ombudsmen that visit residents, there are other volunteer positions available in the program.

 

To take advantage of the volunteer opportunities or to learn more about the Ombudsman Program, please contact Program Director, Emily Smith, at 573-335-3331, Ext. 110; or Assistant Program Director, Erin Mason at 573-335-3331, Ext. 115.