Residents in long term care facilities have rights mandated by federal and state law. The Ombudsman Program was established by the Older American’s Act to be a “voice” for residents in long term care facilities, assuring that resident rights are upheld. The Ombudsman Program seeks to advocate for individual residents as well as educate and inform the public regarding resident rights and long term care facility issues.

The Southeast Missouri Long Term Care Ombudsman Program currently seeks volunteers throughout the 18 county region. Volunteer Ombudsmen serve residents of Residential Care, Assisted Living, and Skilled Nursing Facilities providing support and assistance with any problems or complaints. Following screening and training, the volunteer is assigned to a facility. The Ombudsman receives orientation to the facility and its’ procedures prior to making regular contact with the residents. While most volunteers become Ombudsmen that visit residents, there are other volunteer positions available in the program.

To take advantage of the volunteer opportunities or to learn more about the Ombudsman Program, please contact Jan McFerron, Long Term Care Ombudsman Program Director, at 573-335-3331, Ext. 115 or 1-800-392-8771 if you are outside the Cape Girardeau calling area.

Printable Application

Submit application to: Jan McFerron
Aging Matters
1078 Wolverine Ln, Ste. J
Cape Girardeau, MO 63701

Or Fax to Jan’s Attention at: 1-573-335-3017

Main Contact Info